Effective date: August 3, 2026 Last updated: August 3, 2026
This Refund Policy applies to purchases of ApplyIn5 subscriptions and other paid features (the “Service“), operated by Ctrl F Five For IT And Artificial Intelligence Consulting (“Ctrl F5 AI,” “we,” “us,” or “our”).
1. Paddle as Merchant of Record
All payments for the Service are processed by Paddle.com Market Limited (“Paddle”), which acts as the Merchant of Record for every transaction. This means:
- Your purchase receipt and invoice will show Paddle as the seller.
- Paddle handles the collection and processing of payments, applicable taxes (such as VAT/sales tax), and payment disputes or chargebacks.
- Refunds, where approved, are issued by Paddle to your original payment method.
This structure allows us to sell securely across many markets while Paddle manages compliance on our behalf, but it also means refund requests are ultimately processed through Paddle’s systems, as described below.
2. Refund eligibility
We want you to be satisfied with ApplyIn5. You may be eligible for a refund in the following circumstances:
- Within 14 days of purchase: if you are not satisfied with your subscription and have made reasonable use of it in good faith, you may request a full refund within 14 days of your initial purchase or renewal charge.
- Technical issues: if a technical fault on our part prevented you from meaningfully using the Service and we were unable to resolve it within a reasonable time.
- Duplicate or accidental charges: if you were charged more than once for the same subscription period, or charged in error.
2.1 Not eligible for refund
Refunds are generally not available for:
- Subscription periods that have already substantially elapsed and been used, beyond the 14-day window above.
- Dissatisfaction with the outcome of a specific job application (we do not guarantee interview or hiring outcomes).
- Violations of our [Acceptable Use Policy] or [Terms of Service] that led to account suspension or termination.
We evaluate refund requests outside these categories on a case-by-case basis.
3. How to request a refund
To request a refund:
- Email [hello@applyin5.com] with your account email and order/receipt number (found in your Paddle confirmation email), and the reason for your request.
- Alternatively, you may use the “Request a refund” link included in your Paddle receipt, which routes directly to Paddle’s support process.
We aim to respond to refund requests within 5 business days. Approved refunds are typically processed by Paddle within 5–10 business days, depending on your payment provider.
4. Subscription cancellations
Cancelling your subscription stops future renewal charges but does not automatically trigger a refund for the current billing period unless it falls within the eligibility window described in Section 2. You can cancel at any time via the account management link in your Paddle receipt or by contacting us at [hello@applyin5.com].
5. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be notified via the Service. The policy in effect at the time of your purchase governs that purchase, unless a subsequent update is more favorable to you and applies retroactively at our discretion.
6. Contact us
Ctrl F Five For IT And Artificial Intelligence Consulting Abu Dhabi, United Arab Emirates Email: [hello@applyin5.com]